Fraud awareness
We're dedicated to protecting your account and personal details - learn how to stay safe by recognising and reporting fraud
What is phishing?
Phishing is a common type of internet fraud. Phishing emails are designed to appear as though they are from a legitimate source, but intend to steal personal information that can be used to access your account.
Do not respond to any email that asks for any information in relation to your internet banking log in details. If you have received a suspicious email, do not respond and call us if you need any further information.
How do I stay safe using online banking?
As you'd expect from a bank, we take security very seriously - here are some things we do to keep you safe. To help you spot fraud, we’d also like you to know the things we’d never do.
What we do
Provide around the clock debit card transaction monitoring
We are available 24 hours a day, seven days a week for all calls relating to debit card queries (such as lost or stolen cards)
Give you the ability to block your card by sending us a text message
Temporarily block accounts and debit cards if fraudulent activity is suspected
Log you out of internet banking and the app after a period of inactivity
Keep you up-to-date with the fraud protection advice
Use a secure three-stage log in with a digipass for personal current account holders
As a personal account customer you can receive alerts by text message when online or card transactions are made
Temporarily suspend your internet banking if left dormant for a long time
Only contact you via your registered details
What we'll never do
We will never contact you out of the blue to ask you:
for your digipass PIN
for your card number or PIN
for your mobile app passcode
to transfer money out of your account
to click a link in an email to our internet banking
If in doubt, call us on the number on our website, or delete the email without opening it.
What should I do if I have received a suspicious email claiming to be from Offshore Finance Group?
Do not respond to any email that asks you for information about your internet banking log in details. If you have received a suspicious email, do not respond and call our Contact Team as soon as you can during our opening hours on +420234674196 to check if it is a genuine email.
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